New service. Customer Experience

ThinkExperience!
We all know what it’s like to get bad service, it doesn’t matter if it’s face to face or online but it can determine whether you use that company again and if you tell or your friends never to use them.
We are here to help you get ahead of the negative reviews.
Our customer experience service will make sure you have full insight into how your services are sold online and over the phone.
We will interrogate your website and other online channels; is your site easy to navigate? how easy is it to contact you? how long does it take to get a response?
When we call you, is it handled professionally? Are we called back promptly?
All mystery shopping is done by a real person with no automation involved, all calls are recorded and annotated and all emails/chats are captured.
So do want to improve customer satisfaction and service levels, Increase customer loyalty and get the most from your marketing budgets?
Then you need to make sure every customer touch point is professional.
Customer experience projects can cost as little as £300+VAT
Contact us today